Store Policies
RETURN POLICY
Our goal is for you to be 100% satisfied with your order, but we do understand that sometimes things don't work out. If you wish to make a return, please contact us via email at hello@thackernyc.com to start the returns process. Our customer service team is available Monday-Friday, 10am-6pm EST.
In order to receive a full refund, merchandise must be received within 14 days of delivery and in the exact condition in which it was received. Once we have processed your return, you will receive an email confirming your refund. For returns that are received outside of 14 days of delivery, we may choose to refund or issue store credit at our discretion. Special circumstances for delayed returns will be reviewed on a case-by-case basis by our customer care team.
We accept returns on items that are new (unworn/unused with tags attached) for a full refund of the purchase price of the item. All sales are final on sale items and jewelry.
Unfortunately, we cannot accept returns for items that have been worn, laundered or show marks of wear. Customers are responsible for shipping costs associated with the return and to send the item to the correct return address. Please retain a copy of your tracking # for returned items.
Returned items that do not meet the above requirements will be refunded or issued store credit at our sole discretion. Sale items may not be returned and are final sale due to the discounts offered.
Please note that refunds may take additional time to be acknowledged by your credit card institution.
EXCHANGES
Currently we do not accept exchanges. If you need a different color, item, or size we recommend returning the item for a refund, and then reordering your preferred style online right away to guarantee that you receive the preferred item size or color you prefer.
PAYMENTS
We accept all major forms of credit cards as payment and use a highly-encrypted system to ensure that your information is safe and secure (we take your privacy very seriously). If you need assistance placing an order, please contact our customer care team via email or live chat Monday-Friday, 10am-6pm EST.
SHIPPING
The great news? We offer FREE ground shipping on orders of $150 and over within the *United States and $9.99 flat rate ground shipping for all orders of $149.99 or less. (*United States denotes the contiguous 48 states + Washington, D.C.)
DOMESTIC ORDERS
We ship all domestic orders via FedEx as our carrier of choice. When placing your order, you will have the option for ground delivery service or expedited shipping service. Please note that once your order is placed, we cannot change your preferred shipping method. You will receive a shipment confirmation email with tracking information when your order leaves our warehouse. Please allow up to 72 hours for order processing.
Please note that FedEx will not deliver to P.O. Boxes.
Orders placed within the contiguous United States will generally be delivered within 5-7 business days.
The above shipping guidelines apply to orders shipping within the contiguous United States only. Orders being shipped to Alaska, Hawaii, APO, FPO, and US Territories including Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia are considered non-domestic and are subject to longer ship times. We cannot offer shipping guarantees on orders subject to factors outside our control such as inclement weather, acts of God, or any other carrier-related issue(s).
WARRANTY
Great lines. Great materials. Amazing attention to detail. That’s what sets Thacker apart from the rest.
We proudly stand behind our products and offer a one-year warranty from purchase date for complimentary repairs against known manufacturing defects for all handbags and accessories. Our warranty does not cover items damaged by normal wear-and-tear or any type of discoloration resulting from daily wear. This warranty does not cover apparel.
REPAIRS
We are happy to assist with any warrantied repairs as outlined above. Please contact customer care via hello@thackernyc.com or live chat to start the process. Warrantied repairs are generally completed in 15-30 business days.
QUESTIONS? CONTACT US!
Our customer care team is available Monday-Friday, 10am-6pm EST, via email.
WHAT
Life has changed rapidly in recent years but handbags haven't. Thacker asks how they can evolve.
HOW
A team of young designers and veterans with no interest in the consensus and decades of combined experience in sourcing and manufacturing.
WHY
Not for status, not for exclusivity. BAGS FOR LIFE.