Frequently Asked Questions
At this time we only ship within the United States & Canada.
If you are interested in placing an order in a country not represented at checkout, please contact us and we will look into whether we can work on an arrangement.
Orders placed before 12pm EST are shipped same day (excluding weekends and holidays). Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.
You will receive email confirmations throughout the journey of your order: confirmation when you place the order, updates on when your order ships and is out for delivery. You will even receive an email confirmation to let you know when your order has arrived.
We offer free ground shipping for any orders $150 and above.
In the US, you do not need to sign for your package as so many of our customers would prefer not to have to wait to receive their package delivery.
If you wish to sign for for your package upon delivery, please do not hesitate to contact us and we will be glad to make special arrangements for you. Or you may sign up for FedEx Ship Manager if you would like to make changes while your order is in transit.
Our carriers want to make sure they deliver your Thacker styles to a "real" person, they do not deliver to P.O. Box boxes.
The security of the information regarding your order is very important to us. We use the 128-bit Secure Socket Layer protocol to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Thacker New York.
Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:
The "http" in the web address will be replaced by "https." Depending on the browser, you will see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section of the browser window.
Only browsers that use the 128-bit Secure Socket Layer protocol are able to order through the Thacker New York website. If your browser does not support SSL, you can get an upgrade at Microsoft's or Netscape's home page.
We accept all major forms of credit cards as payment and use a highly-encrypted system to ensure that your information is safe and secure (we take your privacy very seriously).
If you need assistance placing an order please contact us.
Once your order has been shipped, you will receive confirmation via email.
You may also always track your order at this link: TRACK MY ORDER
Allow the shipping carrier a few hours to update the tracking information after a tracking number is issued.
Returns & Exchanges
We accept orders 30 days after receipt of your order.
Enjoy free shipping in the United States on returns within 15 days.
For any orders that are returned after 15 days of receipt, there is a $9.95 shipping fee for order in the United States. Canadian customers are responsible for all shipping fees associated with returns or exchanges.
We accept returns and exchanges 30 days after receiving your order.
Email us at email@example.com to initiate a return or exchange.
If you are returning within the US, enjoy free shipping back on returns or exchanges (you will be emailed a prepaid shipping label once you complete the returns process). Shipping fees on exchanges are waived.
Outside of the US, you will have the option to select your preferred return shipping method. Items must be returned unused and unworn, with all tags attached and in their original packaging.
Go to MY RETURNS & EXCHANGES to initiate and complete your exchange.
If you placed an order within the US, you have 30 days to complete your exchange by following these steps:
a) Return your order (you will be emailed a prepaid shipping label; return shipping is free).
b) Indicate which item you would like to receive instead.
c) Once we receive your return, we will either refund you or send you an invoice to complete payment for the difference in the amount of the new order.
d) We will then ship you the exchange item as soon as this is complete. (Shipping is on us).
Please contact us if you have any questions.
In the rare case that your Thacker item arrives damaged, we will be happy to make an exchange (of the same style and color) free of charge.
Once our warehouse processes your return, we will issue a refund to your original form of payment. You will receive an email as soon as this occurs.
Please note that, depending on your payment company, it may take up to 2 weeks to receive your refund. Thacker New York is not responsible for any open balances, overdraft fees or service charges resulting from the timing of charges or credits to your account.
Returns can only be accepted on purchases from thackernyc.com
Once you purchase a gift card you will receive an order confirmation, followed by an email with the virtual gift card code itself. You may then forward this on. The recipient may redeem the gift card by entering the gift card's unique code at checkout.
Every Thacker eGift card has a unique code that may be used to redeem at checkout.
The Thacker eGift card never expires. The code only expires once the full amount of the gift card has been used.
Yes, they are. The only thing you need to transfer your gift card is the gift card code, which can be found in the gift card email.
Our gift cards are non-refundable; however, you may always transfer a gift card to someone else.
We cover free ground shipping on all orders over $150. Since state taxes vary, we cannot offer gift card amounts that cover taxes as well.
Just enter your promo code at checkout and your discount will automatically be applied.
You may only use one promo code at a time.