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Returns / Exchanges

RETURN POLICY

To return an item purchased from Thacker, you must do so within 14 days of order receipt. Items that are new (unworn/unused with tags attached) can be returned for a full refund of the purchase price of the item. All sales are final on sale items and jewelry.

Unfortunately, we cannot accept returns for items that have been worn, laundered or show marks of wear. Customers are responsible for shipping costs associated with the return and to send the item to the correct return address. Please retain a copy of your tracking # for returned items.

Returned items that do not meet the above requirements will be refunded or issued store credit at our sole discretion. Sale items may not be returned and are final sale due to the discounts offered.

Please contact us at hello@thackernyc.com or live chat to start the returns process. Our customer service team is available Monday-Friday, 10am-6pm EST.

Refunds will be issued upon receipt of the returned item (minus shipping) and will be applied to the original payment method. Please note that refunds may take additional time to be acknowledged by your credit card institution.

Please ship returns to:

THACKER/Returns
19161 East Walnut Drive North
City of Industry CA 91748

EXCHANGES

Wrong size? Wrong color? We are happy to help with exchanges. If something isn’t right, reach out to our customer service team to start the exchange process via hello@thackernyc.com or live chat.

If you need to return or exchange an item that you received as a gift, please contact us and we will help you identify the order and proceed with the return or exchange process.

Items returned for exchange must be received in new, as-shipped condition (unworn/unused with tags attached).

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