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Returns / Exchanges

RETURN POLICY

Our goal is for you to be 100% satisfied with your order, but we do understand that sometimes things don't work out. If you wish to make a return, please contact us via email at hello@thackernyc.com or live chat to start the returns process. Our customer service team is available Monday-Friday, 10am-6pm EST.

In order to receive a full refund, merchandise must be received within 14 days of delivery and in the exact condition in which it was received. Once we have processed your return, you will receive an email confirming your refund. For returns that are received outside of 14 days of delivery, we may choose to refund or issue store credit at our discretion. Special circumstances for delayed returns will be reviewed on a case-by-case basis by our customer care team.

We accept returns on items that are new (unworn/unused with tags attached) for a full refund of the purchase price of the item. All sales are final on sale items and jewelry.

Unfortunately, we cannot accept returns for items that have been worn, laundered or show marks of wear. Customers are responsible for shipping costs associated with the return and to send the item to the correct return address. Please retain a copy of your tracking # for returned items.

Returned items that do not meet the above requirements will be refunded or issued store credit at our sole discretion. Sale items may not be returned and are final sale due to the discounts offered.

Please note that refunds may take additional time to be acknowledged by your credit card institution.

 

After return approval, please ship your return to:

THACKER/Returns
19161 East Walnut Drive North
City of Industry CA 91748

 

EXCHANGES

Currently we do not accept exchanges. If you need a different color, item, or size we recommend returning the item for a refund, and then reordering your preferred style online right away to guarantee that you receive the preferred item size or color you prefer.

 

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