Returns / Exchanges

Our goal is for you to be 100% satisfied with your order, but we do understand that sometimes things don't work out. If you wish to make a return, please contact us via email at hello@thackernyc.com to start the returns process. Please advise to us your order number and email address as well as the reason you are looking to return your bag. A shipping label will be emailed to you shortly after you complete the process. Our customer service team is available Monday-Friday, 10am-6pm EST.

1. We accept orders 30 days after receipt of your order. 
2. Enjoy free shipping on returns within 15 days.
3. For any orders that are returned after 15 days of receipt, there is a $9.95 shipping fee.
4. Please note that any shipping charges incurred to originally ship your order will not be refunded.

In order to receive a full refund, merchandise must be received within 30 days of delivery and in the exact condition in which it was received. Once we have processed your return, you will receive an email confirming your refund. For returns that are received outside of 30 days of delivery, we may choose to refund or issue store credit at our discretion. Special circumstances for delayed returns will be reviewed on a case-by-case basis by our customer care team.

We accept returns on items that are new (unworn/unused with tags attached) for a full refund of the purchase price of the item. All sales are final on sale items and jewelry.

Unfortunately, we cannot accept returns for items that have been worn, laundered or show marks of wear.