Warranty / Repairs / Care
Great lines. Great materials. Amazing attention to detail. That’s what sets Thacker apart from the rest.
We proudly stand behind our products and offer a one-year warranty from purchase date for complimentary repairs against known manufacturing defects for all handbags and accessories. Our warranty does not cover items damaged by normal wear-and-tear or any type of discoloration resulting from daily wear. This warranty does not cover apparel.
We are happy to assist with any warrantied repairs as outlined above. Please contact customer care via email@example.com or livechat to start the process. Warrantied repairs are generally completed in 15-30 business days.
Apparel: Please follow care label instructions to ensure the longest life for your Thacker clothing. Leather outerwear should only be professionally cleaned. Please visit clevercare.info for more information on how to care for garments.
Handbags & Accessories: We recommend using a quality leather cream to condition and keep your leather handbags and accessories in tip-top shape. Store leather bags and accessories in their dustcover when not in use. We do not offer cleaning services for our bags and accessories. For bags and accessories in need of professional cleaning services, we recommend contacting Lovin My Bags (www.lovinmybags.com) or Leather Spa (www.leatherspa.com).
Life has changed fundamentally in recent years but handbags have not. Since 2016, Thacker as an organization asks the question, what should a bag be now?
The search for these answers is open-ended and pursued by a team of young designers with no interest in the consensus and veterans with decades of combined experience in sourcing and manufacturing.
Vision and expertise facilitating the production of bags not for clout, not for status, not for exclusivity, but BAGS FOR NOW.