Warranty / Repairs / Care

WARRANTY

Great lines. Great materials. Amazing attention to detail. That’s what sets Thacker apart from the rest.

We proudly stand behind our products and offer a one-year warranty from purchase date for complimentary repairs against known manufacturing defects for all handbags and accessories. Our warranty does not cover items damaged by normal wear-and-tear or any type of discoloration resulting from daily wear. This warranty does not cover apparel.

REPAIRS

We are happy to assist with any warrantied repairs as outlined above. Please contact customer care via hello@thackernyc.com or livechat to start the process. Warrantied repairs are generally completed in 15-30 business days.

CARE

Apparel: Please follow care label instructions to ensure the longest life for your Thacker clothing. Leather outerwear should only be professionally cleaned. Please visit clevercare.info for more information on how to care for garments.

Handbags & Accessories: We recommend using a quality leather cream to condition and keep your leather handbags and accessories in tip-top shape. Store leather bags and accessories in their dustcover when not in use. We do not offer cleaning services for our bags and accessories. For bags and accessories in need of professional cleaning services, we recommend contacting Lovin My Bags (www.lovinmybags.com) or Leather Spa (www.leatherspa.com).