We want you to be 100% satisfied with your order and we’re here to help with any questions or concerns you may have about our products. Below…all the details!
To return an item purchased from Thacker, you must do so within 14 days of order receipt. Items that are new (unworn/unused with tags attached) can be returned for a full refund of the purchase price of the item. All sales are final on sale items and jewelry.
Unfortunately, we cannot accept returns for items that have been worn, laundered or show marks of wear. Customers are responsible for shipping costs associated with the return and to send the item to the correct return address. Please retain a copy of your tracking # for returned items.
Returned items that do not meet the above requirements will be refunded or issued store credit at our sole discretion. Sale items may not be returned and are final sale due to the discounts offered.
Please contact us at email@example.com or live chat to start the returns process. Our customer service team is available Monday-Friday, 10am-6pm EST.
Refunds will be issued upon receipt of the returned item (minus shipping) and will be applied to the original payment method. Please note that refunds may take additional time to be acknowledged by your credit card institution.
Please ship returns to:
19161 East Walnut Drive North
City of Industry CA 91748
Wrong size? Wrong color? We are happy to help with exchanges. If something isn’t right, reach out to our customer service team to start the exchange process via firstname.lastname@example.org or live chat.
If you need to return or exchange an item that you received as a gift, please contact us and we will help you identify the order and proceed with the return or exchange process.
Items returned for exchange must be received in new, as-shipped condition (unworn/unused with tags attached).
We accept all major forms of credit cards as payment and use a highly-encrypted system to ensure that your information is safe and secure (we take your privacy very seriously). If you need assistance placing an order, please contact our customer care team via email or live chat Monday-Friday, 10am-6pm EST.
The great news? We offer FREE ground shipping on orders of $150 and over within the *United States and $9.99 flat rate ground shipping for all orders of $149.99 or less! (*United States denotes the contiguous 48 states + Washington, D.C.)
We ship all domestic orders via FedEx as our carrier of choice. When placing your order, you will have the option for ground delivery service or expedited shipping service. Please note that once your order is placed, we cannot change your preferred shipping method. You will receive a shipment confirmation email with tracking information when your order leaves our warehouse. Please allow up to 72 hours for order processing.
Please note that FedEx will not deliver to P.O. Boxes.
Orders placed within the contiguous United States will generally be delivered within 5-7 business days.
The above shipping guidelines apply to orders shipping within the contiguous United States only. Orders being shipped to Alaska, Hawaii, APO, FPO, and US Territories including Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia are considered non-domestic and are subject to longer ship times. We cannot offer shipping guarantees on orders subject to factors outside our control such as inclement weather, acts of God, or any other carrier-related issue(s).
Not in the United States? No worries!
We ship globally (where legal) via FedEx International.
International orders may be subject to import taxes and duties as determined by the destination country. Payment of import taxes, duties, or customs fees are the sole responsibility of the purchaser.
When you place your order, please choose the FedEx International shipping method you prefer from the menu at checkout. You should expect to receive your order within 8-10 business days of dispatch, however certain international destinations may take longer.
We take every effort to ensure quick and reliable delivery, but we cannot accept responsibility for extra delays and extra fees which may be applied via customs and duty offices in the receiving country. Please contact your local customs office for further information regarding taxes and duties.
Please ensure you have correctly entered your delivery address to avoid it being returned to us as undeliverable. Further shipping costs may be incurred to have the package resent to you.
*NOTE: International customs forms require a phone number to reach you if necessary. This is why we request a phone number during the checkout process. Legally, we must declare the full purchase price of the merchandise on the international customs forms. We will not mark international orders as ‘gift’.
Great lines. Great materials. Amazing attention to detail. That’s what sets Thacker apart from the rest.
We proudly stand behind our products and offer a one-year warranty from purchase date for complimentary repairs against known manufacturing defects for all handbags and accessories. Our warranty does not cover items damaged by normal wear-and-tear or any type of discoloration resulting from daily wear. This warranty does not cover apparel.
We are happy to assist with any warrantied repairs as outlined above. Please contact customer care via email@example.com or live chat to start the process. Warrantied repairs are generally completed in 15-30 business days.
Apparel: Please follow care label instructions to ensure the longest life for your Thacker clothing. Leather outerwear should only be professionally cleaned. Please visit clevercare.info for more information on how to care for garments.
Handbags & Accessories: We recommend using a quality leather cream to condition and keep your leather handbags and accessories in tip-top shape. Store leather bags and accessories in their dustcover when not in use. We do not offer cleaning services for our bags and accessories. For bags and accessories in need of professional cleaning services, we recommend contacting Lovin My Bags (www.lovinmybags.com) or Leather Spa (www.leatherspa.com).
QUESTIONS? CONTACT US!
Our customer care team is available Monday-Friday, 10am-6pm EST.